Privacy Policy

Introduction

This Privacy Policy explains how AUC KaratKrafter LLP (“KaratKrafter,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit karatkrafter.com, place an order, or interact with us. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our site.

Information you give us:

  • Name, phone number, email address, and delivery/billing address
  • Order and purchase details, including custom design requirements
  • Payment information processed through our payment partners
  • Communication you send us by email, phone, WhatsApp, or contact forms
  • Any details you share for size, engraving, or personalisation

Information collected automatically:

  • Device, browser, and IP address information
  • Pages viewed, products browsed, and time spent on the site
  • Cookies and similar tracking data (see Cookies below)

We do not knowingly collect more information than is needed to serve you.

How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders
  • Prepare custom, engraved, or made-to-order pieces
  • Communicate order updates, delivery status, and support responses
  • Handle returns, exchanges, and refunds under our Refund & Returns Policy
  • Improve our products, website, and customer experience
  • Send offers, festive campaigns, and updates, where you have opted in
  • Meet legal, tax, GST, and hallmarking record-keeping obligations

Sharing Your Information

We do not sell your personal information. We share it only where necessary:

  • Logistics and courier partners, to deliver orders and arrange pickups
  • Payment gateways and banks, to process payments and refunds securely
  • Certification and hallmarking bodies, where required for your product
  • Service providers who support our website, IT, or communications, under confidentiality obligations
  • Legal and government authorities, when required by law

Cookies

Our website uses cookies to keep the site working, remember your cart and preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Payment transactions are handled through secure, encrypted gateways. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as needed to fulfil the purposes described in this policy, including order fulfilment, warranty and buy-back records, and legal, accounting, or tax requirements. When information is no longer required, we securely delete or anonymise it.

Your Rights

You may:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your information, subject to legal and record-keeping obligations
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

Children’s Privacy

Our website and products are intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

Third-Party Links

Our website may contain links to other sites, including social media. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies separately.

Changes to This Policy

AUC KaratKrafter LLP may update this Privacy Policy at any time. Changes take effect immediately once published on our website, karatkrafter.com. Any material change will be accompanied by a notification on the website, so we recommend reviewing this page from time to time.

Contact & Grievances

For any questions, requests, or concerns about your privacy or this policy, please contact:

AUC KaratKrafter LLP

Registered Head Office:
5, Lower Rowdon Street, 4th Floor, Flat 1, Kolkata 700020

Boutique Store:
8 Camac Street, Shantiniketan Building, 7th Floor, Room 706, Kolkata 700017

Grievance Officer: Mr. Piyush Barnwal
Email: saleinfo@karatkrafter.com
Phone: +91 87884 55908
Hours: 11:00 AM to 7:00 PM, Monday to Saturday