Our Commitment

Every purchase from KaratKrafter comes with a 15-Day No Questions Asked Money Back Policy. This gives you enough time to be sure your piece is exactly right for you.

If you decide to return a product for any reason within 15 days of delivery, we will process a full refund or exchange after retaining the applicable charges set out below. These charges apply to each product returned under this policy.

When We Accept Returns & Exchanges

We accept returns and exchanges when all of the following are met:

• The product is unused, unworn, and in its original condition, with all tags, packaging, and certificates (if applicable) intact.
• The return request is made within 15 days from the date of delivery.
• The product is not a customized, engraved, or made-to-order item. Such items are non-returnable unless they arrive defective or damaged.
• For hygiene and safety reasons, earrings and nose pins are non-returnable unless they are defective.

Non-Returnable Items

The following are not eligible for return or refund:

• Customized and engraved jewelleryGift cards and promotional item 
• Final sale or discounted products
• Items damaged due to customer misuse or negligence
• Earrings and nose pins (unless defective)

What This Policy Does Not Cover

• The 15-Day Money Back Policy also does not apply to:
• Already exchanged orders. If you have exchanged a product once under our 15-Day Exchange Policy, any further exchange will be treated under the Lifetime Exchange Policy.
• Engraved, personalized, or customized products. These are made specifically for you and are not eligible for return under this policy.

Conditions for a Valid Return

To be accepted, the returned product must:

• Be in its original packaging and in a saleable,unused condition, with no scratches, damage, wear, or alterations.
• Have all stickers and tags intact. Any tampering with the product tag or original packaging will disqualify the return.
• Not have been resized, repaired, or altered by any jeweler other than KaratKrafter.
• Any product showing signs of wear, alteration, resizing, or damage will not be accepted.

Order Cancellation

• Orders can be cancelled within 24 hours of placement for a full refund.
• Once an order has been shipped, it cannot be
• cancelled, but it can be returned as per this policy.

How to Return a Product (Step by Step)

• Email us at saleinfo@karatkrafter.com within 15 days of delivery to request a return pickup.
• Keep the product ready with its original certificate and the original or a copy of the invoice.
• Repack the jewellery in its original packing material along with the certificate, and hand it to our logistics executive.
• Collect proof of pickup. This can be a paper pickup receipt, a photo of the tracking number, or an SMS confirmation of pickup.
• Please keep this safe until your refund is complete. Wait for the quality check. Once we receive your product, our team conducts a quality check for any signs of damage or wear.
• Receive your refund. Once the product clears the check, your refund is processed within 10 business days, after retaining the applicable charges.

How Refunds Are Paid

• Prepaid orders (Credit Card, Debit Card, UPI, Net Banking): refunded to the original payment source.
• Cash on Delivery orders: refunded directly to your bank account.

Partial Refunds

If an item is returned used, damaged, or missing its original packaging, a partial refund may be issued to your bank account at our discretion, based on the condition of the item.

Exchange Policy

• Prefer to swap your piece for something else? You can.You may exchange your product for an item of equal or higher value, simply by paying the difference in price.
• Exchanges are subject to stock availability at the time of your request.
• The exchange follows the same steps as a return (see “How to Return a Product” above). Once your original piece clears our quality check, we process the exchange.

Exchange & Buy Back Policy

• When you exchange or sell a piece back to
• KaratKrafter, the buy-back value is calculated component by component:
• Diamond: 85% of the diamond value is returned. A 15% deduction applies.
• Gold: 100% of the gold value is returned, calculated at the current gold rate published on the KaratKrafter website on the date of buy-back.
• Making charges: Not refundable. 100% is deducted.
• Certification charges: Not refundable. 100% is deducted.
• In short: you receive full gold value at live rates,85% of the diamond value, and no refund on making or certification charges.

Charges & Deductions

• Rs. 1,500 per product is retained towards delivery and processing charges.
• Reverse pickup: an additional Rs. 1,000 is deducted when we arrange a pickup from your location (see Return Shipping below).
• Shipping charges are non-refundable, unless the return is due to an error on our part.
• HUID and certification charges are non-refundable and are deducted from the refund amount.
• Loss of the original product certificate results in a deduction of Rs. 1,500.
• EMI purchases: 2% of the Grand Total Amount at the time of refund is deducted from the initial installment.

Return Shipping

If you cannot drop the product at one of our stores,AUC KaratKrafter LLP will arrange a reverse pickup for you. The return shipping is handled through our logistics partner, and Rs. 1,000 is deducted from the refund amount for this reverse pickup, in addition to the Rs. 1,500 delivery
and processing charge. If the return is due to an error on our part, these shipping charges are waived.

Changes to This Policy

AUC KaratKrafter LLP may update this policy at any time. Changes take effect immediately once published on our website, karatkrafter.com. Any major change will be accompanied by a notification on the website, so we recommend reviewing this page from time to time.

Need Help?

We are always happy to help, and even happier to improve. If something could have been better, tell us.

Email: saleinfo@karatkrafter.com

Phone: +91 8788455908

Hours: 11:00 AM to 7:00 PM, Monday to Saturday